C&J Bus Lines

For the courtesy and comfort of all passengers, the carrying and consumption of food on C&J coaches is limited to odorless “snack-type” foods. Examples include dairy products, crackers, chips, pretzels, cookies, fruits, vegetables, and energy bars. Allowable food is at the driver’s discretion. C&J Bus Lines does not restrict passengers from carrying or consuming foods that have the potential to cause allergic reactions in others. Only beverages in covered containers are allowed on board. Alcoholic beverages are not allowed under any circumstances. We ask that all waste be properly disposed of in the trash bin located at the front of the coach.

Cats and small dogs can travel on C&J buses for $15 per pet.

C&J allows passengers to travel on-board a C&J motorcoach with their pets. C&J’s Carry-On Pet Program allows passengers to transport their small cat or dog on the bus. Please follow these guidelines and steps to give yourself and your pet a safe and happy trip!

Prior to Boarding

• Notifying C&J about your intention to travel with a pet prior to your trip is not necessary.
• Please arrive with your cat or dog in a pet carrier. Pet owners must provide the pet carrier. For safety, your pet must be able to sit and lie down comfortably without touching the sides of the carrier.
• The maximum size for pet carriers is 19 inches x 14 inches x 10.5 inches. The maximum weight of a pet with carrier is 20 pounds. The carrier may be hard or soft sided but must be leak proof and well ventilated.
• A $15.00 surcharge will be assessed for each one-way trip.
• Before traveling with you pet on C&J, you will need to fill out a Pet Release & Indemnification Agreement for each one-way trip you are planning to take with your pet. You can visit this site to download the agreement or, you can grab a printed version of the agreement at our terminals. Please make sure your pet is up to date on all vaccinations as you are accepting liability for your pet by filling out the agreement and signing the check-in document.

While on-board

• Pets must remain inside their carrier while on the bus, and must remain with the owner at all times.
• Pet carriers are to be placed under your seat and not under the seat in front of you or the seat beside you.

Other Important Information

• Your pet must be at least eight weeks old and be odorless, harmless, not disruptive, and require no attention during travel. C&J maintains the right to refuse acceptance, and may remove any pet exhibiting these issues from terminals and buses.
• C&J does not accept liability for the health and well-being of pets.
• C&J does not ship pets or allow them to travel as checked baggage; a pet must travel with a human.
• One passenger may travel with one pet.
• If traveling between New York City and Ogunquit, ME or Tewksbury, MA, please call C&J's Customer Care at 603-430-1100 for prior travel arrangements as customer service representation is not available at either the arrival nor departure locations.
• Service animals that meet ADA requirements are not governed by the Pet Policy and a fee is not required for their travel on C&J buses. Comfort animals and emotional support animals (ESA) are classified as pets and must meet policy guidelines.

Please contact C&J customer care at (603) 430-1100 or [email protected] to see if your trip qualifies.

Located throughout C&J buses are standard 110-volt plug-ins. To make the trip more enjoyable, plug in your laptops, iPods, and enjoy the ride!

C&J buses are equipped with WiFi hotspots. Along the route, the service is connecting from tower to tower. On occasion, service will be lost, and you will need to log back in using the steps described below. The WiFi service is free of charge…enjoy!

Accessing WiFi on C&J Buses: The most common question we field about our WiFi is how to access it. If your laptop or smartphone does not automatically detect our WiFi signal, you may need to manually activate it by accessing your device’s wireless settings and searching for available networks.

Our wireless service on buses is labeled according to the bus number (which you can find printed high on the dash at front of the bus). For example, if you are on bus 1802, our wireless will show up as C&J-1802. Select that network.

WiFi disclaimer: C&J Bus Lines makes every effort to provide these services free of charge to every passenger. However, if, for any reason, the service is unavailable, we are unable to supply a refund.

Mobile ticketing is available to riders! Show your mobile ticket and a valid I.D before boarding C&J. They suggest showing up 15 minutes prior to your departure time.

Your first two bags are always free! Bags must not exceed 62 linear inches (length + width + height) or 50 pounds in total weight. While not subject to a surcharge, overweight bags shall be marked as such and may be the responsibility of the passenger to both load and unload from the motor coach. If it is deemed that said bag does not present a potential injury risk to a C&J employee, she or he will provide assistance in safe responsible manner. Additional bags may result in an additional fee of $10.00 per bag.

For Logan Airport passengers, C&J provides complimentary luggage tags, which are color-coded by drop-off terminal. Using these tags helps the driver load and unload luggage efficiently at each stop. Agents/drivers in our Portsmouth and Seabrook terminals will have tags available prior to boarding.

C&J does not recommend placing fragile or breakable items under the coach, as items may shift during travel. C&J is not liable for items that are damaged during transit.

In addition to your checked luggage, you may carry on one small bag along with a personal item such as a handbag or a briefcase. Carry-on bags must be able to be stowed in the overhead compartment or under a passenger seat.

All children under 16 years-of-age or younger must be accompanied by an adult (21 years of age or over) when traveling on C&J Bus Lines.